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Best Practice

Adding Testimonials

Testimonials play a crucial role in building trust and credibility for your business. When strategically placed and effectively crafted, they can significantly influence potential customers and enhance the overall user experience on your website. Here are some best practices to consider when adding testimonials to your website:

1. Strategic Placement:
Homepage:
Place a carefully selected testimonial prominently on your homepage. This is the first page many visitors see, making it an ideal location for creating a positive first impression.

Product/Service Pages:
Embed relevant testimonials on pages that showcase specific products or services. This helps potential customers understand the value and benefits of what you offer.

Landing Pages:
If you have specific landing pages for marketing campaigns, include testimonials that align with the campaign’s message and goals.

About Us Page:
Testimonials can add a personal touch to your company’s story on the About Us page. This helps visitors connect with the people behind the brand.

Case Study Page:
Testimonials featured in your case studies will help strengthen your success story.

2. Diverse Testimonials:
Feature testimonials from different types of clients or customers. This diversity can include different industries, locations, or use cases, providing a well-rounded view of your product or service’s effectiveness.

3. Visual Appeal:
Enhance the visual appeal of testimonials by using engaging formats. Consider incorporating images of the individuals providing the testimonials or using compelling design elements to draw attention. Testimonials can also help break up long text which will help make the body of copy easier to read.

4. Character Limits:
Keep testimonials concise and to the point. While there’s no strict character limit, aim for clarity and brevity. Long-winded testimonials may lose the reader’s interest and could potentially ruin the design of your page.

5. Attribution:
Include the full name, position, and company of the person providing the testimonial. This adds authenticity and helps visitors relate to real individuals who have benefited from your offerings.

6. Video Testimonials:
Consider incorporating video testimonials for a more dynamic and personal touch. Video allows potential customers to see and hear genuine emotions, increasing the impact of the testimonial.

7. Social Proof:
Integrate social proof by showcasing testimonials from well-known clients or influencers in your industry. This can have a powerful impact on visitors who recognise and trust these individuals or brands.

8. Consistent Updates:
Regularly update your testimonials to keep them relevant. Aged testimonials may not accurately represent the current state of your business.

9. User-Generated Content:
Encourage satisfied customers to submit their testimonials. User-generated content adds an authentic touch and can reflect a broader range of experiences. There are many third parties available like Google Business or Trustpilot.

Testimonials are a valuable tool for building trust and influencing potential customers. By strategically placing diverse, visually appealing, and authentic testimonials on your website, you can create a positive impression and enhance the overall user experience. Regularly review and update your testimonials to ensure they continue to reflect the current state of your business and resonate with your target audience.